Thank you for choosing Lead Virtual LLC for your outsourcing needs. This Fulfillment Policy outlines the terms and conditions related to the fulfillment of services when using Stripe as the payment method on our platform. By using our services and making payments through Stripe, you agree to comply with this Fulfillment Policy.
Order Processing Time:
Upon successful payment through Stripe, Lead Virtual will begin processing your order promptly.
The processing time may vary based on the type of service ordered and the specific requirements outlined in the job description.
Effective communication between clients and Lead Virtual is essential to ensure the accurate and timely completion of services.
Clients are responsible for providing all necessary information and materials required for the successful fulfillment of the service.
For any payment or accounting inquiries, please contact billing@leadvirtual.com
Communication and Collaboration:
Sourcing Fee Policy:
Clients are required to pay a one time sourcing fee upon initiating an order.
Lead Virtual is committed to delivering high-quality services within the agreed-upon timelines.
Clients will receive updates and notifications regarding the progress of the service through the slack or client’s preferred method of communication.
Upon purchasing our services, you will receive a confirmation email outlining the scope of services, estimated delivery times, and any other relevant details. Services are typically delivered via slack, email, video calls, or other online communication methods as agreed upon during the initial consultation.
Service Delivery:
Refunds Policy:
Refunds may be issued on a case-by-case basis, depending on the stage of service delivery.
No refunds will be provided once a service has been fully delivered.
In case of any disputes or disagreements between clients and Lead Virtual contractors, both parties are encouraged to resolve the matter through open communication.
Lead Virtual may intervene in the dispute resolution process to facilitate a fair and equitable solution.
Dispute Resolution:
Cancellation Policy:
If you wish to cancel a service, please notify us as soon as possible.
Clients may request the cancellation of a service order with a 15-day notice period.
Cancellation requests must be submitted via email or slack.
All transactions on Lead Virtual are conducted in USD (United States Dollar). This is dependent on the client’s location.
Currency conversion rates are determined by Stripe's payment system.
Currency Information:
Security and Privacy:
Lead Virtual prioritizes the security and privacy of payment information processed through Stripe.
All financial transactions are conducted securely through Stripe's payment gateway, and sensitive information is handled in accordance with our Privacy Policy.
By using Lead Virtual and making payments through Stripe, you acknowledge and agree to abide by the terms and conditions outlined in this Fulfillment Policy. Lead Virtual reserves the right to update or modify this policy at any time without prior notice. Clients are encouraged to review this policy periodically for any changes.
If you have any questions or concerns regarding this Fulfillment Policy, please contact our billing team at [billing@leadvirtual.com].
Thank you for choosing Lead Virtual for your outsourcing needs.
Lead Virtual LLC | Lancaster, PA 17602 | billing@leadvirtual.com